FREQUENTLY ASKED QUESTIONS
When will my order ship?
Orders are typically processed within 1 – 2 business days. You’ll receive a confirmation email with tracking details as soon as your order is on its way.
Where do you ship?
We currently ship within the EU, with plans to expand soon. For more details, visit our shipping policy.
Do you offer international shipping?
Yes, we offer international shipping to the EU. Shipping times and rates vary by location.
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original packaging. For full details, visit our returns page.
How do I start a return or exchange?
Please email us at support@ateliersuede.com with your order number and reason for return. Our team will guide you through the process.
What are your products made of?
Our diffusers are made from 100% gypsum.
Where is Atelier Suede based?
Atelier Suede is based in Stockholm, Sweden.
Can I contact you with specific product questions?
Absolutely. We’re here to help. Email us at support@ateliersuede.com and we’ll get back to you as soon as possible.
Didn't find what you were looking for?
We’re just a message away. Reach out to us anytime — we’ll be happy to help.